If something has gone wrong, or you simply need a hand with your account, we want to hear from you. The details for reaching our support team are listed on this page — please use whichever channel suits you best.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: payment queries, bonus eligibility, verification requests, technical issues, and anything else that affects your ability to use the site. You do not need to escalate to a separate department for most things — the person who picks up your message can act on it directly.

To help us resolve your query in a single exchange, it makes a real difference if you include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date, time, and approximate amount involved. If something went wrong during a game or transaction, note the game title or transaction reference if you have it. The more specific you are, the less likely we are to need to come back to you with follow-up questions before we can do anything useful.

Responsible gambling requests

If you are contacting us about a deposit limit, a cooling-off break, or self-exclusion, we treat those requests differently from standard support queries. They are acted on as a priority. We will not try to talk you out of a limit or delay putting a restriction in place while we ask unnecessary questions. If you want to reduce how much you can deposit, take a break, or exclude yourself from the site entirely, tell us clearly what you need and we will make it happen. These protections exist for a reason and we take them seriously.

On the subject of security: we will never ask you for your password via email, chat, or any other channel. We do not need it to verify your identity or resolve any account issue. If anyone contacts you claiming to be from AmunBet and asks for your password, do not provide it and let us know immediately. Legitimate identity checks involve documents and account details — not your login credentials.

If your concern is not resolved through the standard support process and you wish to raise a formal complaint, let us know and we will treat your message accordingly. Formal complaints are reviewed separately and you will receive a written response. Should that process not lead to a satisfactory outcome, you have the right to refer the matter to the relevant external authority. We will not obstruct that process or discourage you from using it.

Whatever brings you to this page, we would rather you got in touch than stayed stuck. Reach out through the contact details below and we will do our best to give you a straight answer.